St George Illawarra Dragons Football Club respects the rights of its members, sponsors and other stakeholders to privacy in respect to information provided to the Club. We are committed to treating your personal information with the appropriate degree of privacy and informing you of the purposes for which that information may be used. This statement tells you how we collect, use and disclose personal information and the means by which you can indicate your personal preference in that regard. It is important that you read, understand and agree to the following matters.
Collection and Use of Personal Information
We
collect your personal information, such as name, date of birth and
contact details to provide you with our products and services. This
includes membership and associated benefits, sponsorship,
relationships, merchandising, ticketing and other Club related
activities and functions. Other purposes include helping to develop and
identify products and services that may interest or benefit you.
Additionally, we develop alliances and other mutually beneficial
relationships with other organisations in relation to the promotion,
marketing and communication of those products and services. We do not
disclose personal information to those other organisations unless we
believe that those organisations will provide valuable products and
services to you.
For more information on the Club’s Privacy Policy
please refer to our website www.dragons.com.au where a detailed
statement of the Privacy Policy is displayed.
Contacting Us and Opting Out
If we send you unwanted information about products and services, or you do not want us to disclose your personal information to any other organisations, you can opt out by notifying us in the following ways:
Phone: 02 9587-1966 or 02 4225-8299
Fax: 02 9588-9039 or 02 4227-3575
Email: hothothot@dragons.com.au
Mail: Locked Bag 1500, RAMSGATE NSW 2217
If you do not notify us of your choice to opt out, you confirm agreement to the disclosure of information on the terms indicated above, on your behalf and on behalf of those persons that you represent.
CUSTOMER CONTACT
The Dragons will strive to provide professional and courteous customer service at all times. Delays may be experienced during our peak periods (November to March), but we will endeavour to keep them to a minimum.
Calls will be returned within a 24 hour timeframe where possible and emails with a turnaround of 48 hours. If you call either office with an enquiry regarding your membership, your phone call will be returned after 3pm in order to maximise efficiency.
Members are reminded to keep their contact details up to date with the Red V Membership Department. Members can change their details in writing, via email through redv@dragons.com.au, fax (02) 4224-8790 or post Locked Bag 1500, Ramsgate NSW 2217. All correspondence will be sent out as per current details on the database at the time of printing the correspondence.
RENEWAL PROCESS
Current members who wish to renew their 2009 seats will be categorised as a Type 1; current members who wish to relocate or purchase additional seats will be categorised as a Type 2; new applicants will be categorised as a Type 3; and non-ticketed memberships such as Community, Interstate, Country, Scorch or Flames will be categorised as a Type 4. Membership applications will be processed in numerical type and date received order.
Please only send your application form once as this will avoid confusion as well as double ups.
Once your application has been received and is ready to be processed (ie Type 1) you will be sent a postcard confirming that your application has been received and you will be able to collect your member benefits from either office. If you are classified as a Type 2 or Type 3, you will not receive a postcard until we are ready to process your application. Instead you will receive a letter in the mail confirming the receipt of your application form.
If you are applying for membership with a group of people please attach all application forms together for processing (we can not guarantee seating together if your forms are logged separately).
Dishonoured cheques will incur a reprocessing fee of $10.50. Memberships will not be processed until full payment has been received.
Declined and invalid credit cards will attract a $10 transaction fee. Please note that if you are a Type 2 or Type 3, your application will take some time before it is processed. Please ensure there are sufficient funds available and we are given updated credit card details. Memberships will not be processed until full payment has been made.
If you would like to be seated with family or friends, please attach your forms and send them in together for ease of processing.
Renewals will not be taken over the phone.
SEATING
The Dragons reserve the right to move Members up to three (3) seats at no disadvantage to the Member in order to better satisfy seating requests. In these circumstances the Member may not be contacted.
Seats in the Northern, Southern and Western Grandstands at WS are undercover; however this is dependent on the direction and strength of the weather. At WJ seats in the Upper Grandstand, Lower Grandstand and Southwest Upper Grandstand are generally undercover. The Dragons cannot guarantee that all seats will be protected from the elements.
CONCESSIONS
When renewing or purchasing a concession membership, a proof of concession must be sighted by a Red V staff member. Valid concessions include students studying in a fulltime capacity, aged, invalid, disabilities, TPI and war veteran pensions.
If the concession is not viewed at the time of applying or a copy is not sent in, a delay in the processing of your membership will occur as follow up attempts must be made in order to finalise the application.
A family package consists of two adults and two children, 14 years and under as at 31/12/10.
Scorch memberships are only available to children 12 years and under as at 31/12/10.
Flames memberships are only available to children 14 years and under as at 31/12/10.
DISABLED PARKING
Limited parking is available to accommodate wheelchair bound Members only who require disabled parking on game day. If you require disabled parking please email your details and car registration to redv@dragons.com.au two weeks prior to a game that you will be attending. The Club will assess the availability of parking and will respond to your request.
BENEFIT COLLECTION
With the exception of those Members who receive their packs when handing their application form in through the office, a postcard confirming that your application has been received will be sent. The coupon attached must be completed and handed in to the office to redeem the member benefits.
Please note that we do not mail benefit packs out. If you cannot get to the office during business hours then you may collect your membership benefits pack at the pre-season games, first two home matches at either Stadium or at selected Red V Member events. Details will be placed on our website.
TICKETING
Lost/Misplaced Season Tickets
If
you lose or misplace your membership card please contact the Red V
Membership Department immediately to have your barcode cancelled and
card reprinted. A replacement fee of $30 will be charged for each
membership card that needs to be reprinted.
If you renew or join after April 1 2010, you will receive paper tickets rather than a plastic season pass.
In the event that Members leave their membership card at home on the day of the game, a $10 reprint fee will be charged in order to have the tickets replicated for the day. If you misplace or lose your ticket at WS, please go to the Steelers Club Reception and notify staff. If you misplace or lose your ticket at WJ, please go to Gate D (corner Jubilee Ave and Princes Hwy) and notify staff.
Priority pre-purchase periods
The
ARL and NRL release tickets to members of all NRL Clubs for a variety
of events including the NSW State of Origin matches, International
matches, Finals series and the Grand Final, prior to them going on sale
to the general public. These offers may have special terms and
conditions, such as the method or purchase and the number of tickets
available for each membership. All such terms and conditions are
determined by the promoters and the Dragons cannot make any guarantees
on behalf of the promoter in relation to these terms and conditions.
Each NRL Club will liaise with each other to provide special member only offers on a game by game basis rather than a set discount. These offers will usually involve tickets in the away supporter areas or general admission. Each NRL Club has their own set of terms and conditions related to this discount which may include a variation in discount, limited seating availability and restricted seating locations. The Dragons cannot make any guarantees on the availability of the offers made by other Clubs. This will be communicated on a per game basis throughout the season.
COUNTRY MEMBERS
As part of this package Country Members receive four (4) tickets to a 2010 Dragons home game of choice. These tickets must be redeemed two (2) weeks prior to the game being attended and must all be redeemed at once. Tickets will not be split between several games. Please contact the Red V Membership Department to redeem the tickets. If you notify us less than two (2) weeks before a match, we cannot guarantee your tickets if the match is a sell out.
GIFT CERTIFICATES
If
a gift certificate is required as a Christmas present, birthday present
or for any other occasion, please indicate on the tick box of the
second page of the application form. Please also make sure to include
the details of the recipient and where it is to be sent.